Terms & Conditions
Emerge 21 Ltd · Effective date: 18 July 2026
Introduction
Welcome to Emerge 21. These Terms & Conditions govern your use of the services provided by Emerge 21 Ltd, a company registered in Northern Ireland under company number NI718071, with its registered office at Ground Floor, Gallery Building, 65-69 Dublin Road, Belfast, BT2 7HG ("Emerge 21", "we", "us"). By accessing or using our services, you agree to comply with and be bound by these terms.
1. Services provided
Emerge 21 develops and operates technology products and provides related services. These currently include:
- Recallist: a patient recall and appointment booking platform provided to optical practices, which sends appointment reminders and handles booking conversations by SMS and WhatsApp on the practice's behalf.
- Consultancy and education: consulting, educational resources, workshops, webinars, and downloadable materials, including on Bitcoin-related topics.
Specific services may be governed by a separate written agreement between us and the client. Where a separate agreement applies, its terms take precedence over these general terms to the extent of any conflict.
2. Recallist services
Where a practice uses Recallist:
- The practice is responsible for the lawfulness of the patient data it provides and for obtaining any consents required to contact its patients.
- Emerge 21 acts as a data processor on the practice's behalf, as set out in our Privacy Policy and in a separate data processing agreement.
- Messages sent through Recallist identify themselves as coming from an automated assistant. Recipients can opt out at any time.
- We provide the platform on a reasonable-endeavours basis and do not guarantee uninterrupted or error-free service. Message delivery depends on third-party carriers and platforms (including Twilio and Meta) outside our control.
3. Intellectual property
All content and software provided by Emerge 21, including text, graphics, logos, and the Recallist platform, are the intellectual property of Emerge 21 Ltd unless otherwise stated. You may not use, reproduce, or distribute any of it without our explicit written consent.
4. User obligations
By using our services, you agree not to:
- use our services for any unlawful purpose or in breach of any applicable law, including data protection and electronic marketing law;
- misuse, disrupt, or attempt to gain unauthorised access to our website, platforms, or systems;
- engage in any fraudulent behaviour when accessing our services or making payments;
- use Recallist to send messages to individuals without a lawful basis to do so.
5. Payment terms
Fees will be set out at the point of purchase or in the applicable service agreement. Payments must be made in the specified currency. We accept GBP, USD, EUR, and, for our Bitcoin-native products, Bitcoin.
6. Limitation of liability
To the extent permitted by law, we will not be liable for any indirect, incidental, or consequential damages arising from the use of our services, including losses due to financial investments, market fluctuations, message delivery failures, or third-party actions. Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law. Liability arising under a separate service agreement is governed by that agreement.
7. Governing law
These Terms & Conditions are governed by the laws of Northern Ireland. Any disputes will be subject to the exclusive jurisdiction of the courts of Northern Ireland.
8. Amendments
We may amend these Terms & Conditions at any time. Continued use of our services following any change constitutes acceptance of the updated terms. Where we act as a processor for a practice, material changes will be notified under our data processing agreement.