Recall & retention specialists

Your recall list, working while you sleep.

We're not a reminder tool. We're the team that runs your entire recall — conversations, bookings, follow-ups — fully automated, in your practice's name.

B
Bryden Opticians
recall · sight test
Booked ✓ £145 recovered
Fully automated — staff do nothing
Works with your existing system
You approve every message first
Cancel any time
What we do

Recall is a discipline.
We're the specialists.

Every practice has a recall list — and a much bigger list of patients who lapsed and were quietly forgotten. Almost none work either properly. We do nothing else but turn both into booked appointments.

01

We reach every patient

Everyone due for recall gets a warm, personal message in your name — then a gentle nudge if they go quiet. Persistent, never pushy.

Margaret · contacted James · contacted Aoife · nudged Patrick · sending…
02

We win back the ones you'd written off

Not just this month's recalls — the patients who lapsed a year, two years, three years ago and quietly fell off the list. They're still reachable, and they're often your biggest untapped pool. We run a one-off sweep to bring them back.

Patrick · 22mo · re-engaged Niamh · 31mo · booked Sean · 28mo · sending…
03

We hold the conversation

Not a one-shot reminder — a real exchange that answers questions, handles "not Tuesdays", offers real times, and books the slot.

Mornings only, not Tuesdays Wed 9:00 or Thu 9:00 — either suit? Wednesday 👍
04

We prove the return

One dashboard, one number — appointments recovered and exactly what they were worth. You see the revenue, every month.

£1,160recovered this month
The difference

A reminder is a message in a bottle. Ours is a conversation you can watch.

You send a recall text today and then you wait, hoping. Did it arrive? Did they read it? Will they book? You never find out — you just notice the diary stays empty. We replace the hoping with knowing.

The old way
Text sent→ then silence
Delivered? Unknown
Read? Unknown
Interested? Unknown
Booked? You'll find out if they show up
You're hoping.
With Recallist
Contacted Tue 9:04
Replied "Saturday if you have one?"
Wants a morning slot
Offered two times
Booked Sat 21st, 10:20 · £145
You're knowing.
Your numbers

What your database is quietly costing you

Patients due each month120
How many rebook today50%
Lapsed patients in your database400
Worth per visit£145
slipping away each year
£0

from recalls that don't rebook — every year.

+ one-off win-back of lapsed patients
£0

Conservative: recall counts one visit each; win-back assumes we re-book just a third of your lapsed list, once.

The return

Watch the recovered revenue climb.

From the first week, the patients we bring back start adding up. This is what the months after switching on Recallist tend to look like.

£0
recovered in 6 months
0
patients brought back
Month 123456

Illustrative — your real curve is measured and shown on your dashboard from week one.

Getting started

Up and running in under 5 days.

No long IT project, no disruption to your practice. From the day you say yes, here's how quickly we go live.

1
Day 1

We connect

You send us an example recall export from your system. We set up your numbers, branding and message style.

2
Days 2–3

You approve

We show you exactly how Recallist will sound in your practice's name. You read every message type and tweak anything.

3
Day 4

Shadow run

We run your real recall list with nothing sending — so you can see it working safely before a single patient is contacted.

4
Day 5

Go live

You switch it on. Recallist starts booking — and the recovered revenue starts showing on your dashboard.

Five working days is typical, assuming we can access an example recall export and your booking system in good time. Some practices are quicker; a few take a little longer depending on your software. We'll always give you a clear timeline before you commit to anything.
Pricing

One recovered patient usually covers the month

Simple monthly plans. No setup fee. Cancel any time.

Essential

£149 /mo
Single practice · up to 300 recalls a month
  • Automated SMS & email recall conversations
  • Books straight into your diary
  • Recovered-revenue dashboard
  • Opt-outs handled automatically
Choose Essential
Most practices

Complete

£279 /mo
Single practice · up to 1,000 recalls a month
  • Everything in Essential
  • WhatsApp conversations
  • Win-back for long-lapsed patients
  • Missed-appointment rebooking
  • Priority support
Choose Complete

Group

from £449 /mo
Multiple branches · volume by agreement
  • Everything in Complete
  • One dashboard across all branches
  • Deeper system integration
  • AI voice-call recalls (coming)
Talk to us

Every plan starts with a free shadow week: we run your real recall list, but nothing sends until you've read and approved how it sounds.

Stop letting good patients slip away.

We're taking on a small group of founding practices — hands-on setup, founder pricing held for two years, your recovered revenue measured from day one.

Book a call

Works with your system · Fully automated · You approve every message