We're not a reminder tool. We're the team that runs your entire recall: conversations, bookings and follow-ups, fully automated, in your practice's name.
Specsavers, Vision Express and Boots don't keep their chairs full by luck. They have CRMs, call centres and marketing teams working every recall. You give more personal care and still lose patients to them, simply because no one has time to work the list. Recallist closes that gap.
Every message sounds like your practice: warm and personal, never a faceless third party.
The recall firepower of a big group, without the call centre, the CRM or the marketing team.
Your brand, your relationships, your data, never shared, never poached.
Every practice has a recall list, and a much bigger list of patients who lapsed and were quietly forgotten. Almost none work either properly. We do nothing else but turn both into booked appointments.
Everyone due for recall gets a warm, personal message in your name, then a gentle nudge if they go quiet. Persistent, never pushy.
Not just this month's recalls, but the patients who lapsed a year, two years, three years ago and quietly fell off the list. They're still reachable, and they're often your biggest untapped pool. We run a one-off sweep to bring them back.
Not a one-shot reminder. A real exchange that answers questions, handles "not Tuesdays", offers real times, and books the slot.
One dashboard, one number: appointments recovered and exactly what they were worth. You see the revenue, every month.
This is the real Recallist agent, the same one that messages your patients, running live. Reply however you like: pick a time, ask for an afternoon, ask the price, or say you're not interested.
A live demo using a sample practice. No real messages are sent.
You send a recall text today and then you wait, hoping. Did it arrive? Did they read it? Will they book? You never find out. You just notice the diary stays empty. We replace the hoping with knowing.
from recalls that don't rebook, every year.
Conservative: recall counts one visit each; win-back assumes we re-book just a third of your lapsed list, once.
From the first week, the patients we bring back start adding up. This is what the months after switching on Recallist tend to look like.
Illustrative. Your real curve is measured and shown on your dashboard from week one.
No long IT project, no disruption to your practice. From the day you say yes, here's how quickly we go live.
You send us an example recall export from your system. We set up your numbers, branding and message style.
We show you exactly how Recallist will sound in your practice's name. You read every message type and tweak anything.
We run your real recall list with nothing sending, so you can see it working safely before a single patient is contacted.
You switch it on. Recallist starts booking, and the recovered revenue starts showing on your dashboard.
Opt-outs are honoured instantly and for good. A patient who says stop is never contacted again.
Anything beyond a routine booking (a question or a complaint) is handed straight to your team.
Under-16s are recognised automatically and addressed to a parent or guardian, never the child.
Simple monthly plans. Every message included, no per-text charges. No setup fee. Cancel any time.
Every plan starts with a free shadow week: we run your real recall list, but nothing sends until you've read and approved how it sounds. Lapsed win-back is pay-per-result: a one-off sweep of patients who drifted away years ago. No fee unless a patient actually comes back. Founding-practice rates shown, held for two years for our founding group; list pricing is £299 and £399.
Yes. You send us a simple export from whatever you use (iCareWeb, Optix, Flex and others), so there's no integration project and no IT work. We never need direct access to your system.
Yes. We only message patients who have valid contact details and service consent, opt-outs are honoured instantly and permanently, and we hold the minimum data needed to run your recall. Your PMS stays the system of record.
It speaks warmly in your practice's name. If a patient asks directly whether they're talking to a person or a computer, it answers honestly. Anything beyond booking (a clinical question or a complaint) is handed straight to your team.
No. It only ever offers the times you've set, pencils patients in, and your team gives the final confirmation. It never writes into your system without you.
Founding practices join from £199 a month (list £299) with every message included, no per-text charges, no setup fee, cancel any time. Most practices recover more than the monthly cost from two returning patients. The lapsed win-back sweep is pay-per-result: you only pay for patients who actually come back.
Usually under five working days, including a free shadow week where it runs your real recall list with nothing sending, so you can see and approve exactly how it sounds before a single patient is contacted.
Yes, within sensible limits. These are your own existing patients, and a win-back is covered by the "soft opt-in" for existing customers, with a clear opt-out in every message. To keep it comfortable and compliant we only ever sweep patients seen in the last 36 months, and anyone who opts out is never contacted again.
In the UK and EU. We hold only the minimum needed to run your recall, opt-outs are honoured permanently, and your practice management system stays the system of record. We never need direct access to it.
We're taking on a small group of founding practices: hands-on setup, founder pricing held for two years, your recovered revenue measured from day one.
Book a callPrefer email? support@recallist.co.uk
Works with your system · Fully automated · You approve every message